​​Customer Satisfaction

Customer satisfaction is important to us. This Refund Policy explains how service concerns and refund requests are handled.

​

Reporting a Service Issue

If you are not satisfied with your cleaning service, you must notify us within 24 hours of service completion. We will review the issue and determine an appropriate resolution.

​

Refund Eligibility

Refunds are not guaranteed. In many cases, a re-clean or correction may be offered instead of a refund. Refund decisions are made on a case-by-case basis.

​

Non-Refundable Situations

Refunds will not be provided for completed services where no issue is reported, services performed outside the agreed scope, no-shows, or access-related issues that prevent service completion.

​

Contact Us

For refund-related questions or concerns, please contact us directly.